Passport Services

Fayetteville State University Passport Office is an official Passport Acceptance Facility designated by the U.S. Department of State for individuals requiring passport services. The Passport Office is open to the FSU campus community as well as the general public.

ALL SERVICES BY APPOINTMENT ONLY

All applications are accepted by appointment only Monday through Friday. The operating hours are as follows:

  • Monday, Wednesday, & Friday - 10:00 a.m. to 5:00 p.m.
  • Tuesday & Thursday - 1:00 p.m. to 5:00 p.m.

Holiday & Campus Closure

  • January 16, 2023 in observance of MLK Day

To schedule an appointment for new passports, please dial (910) 672-1078 and a Passport Acceptance Agent will gladly assist you.  You may also leave a detailed voicemail and an Acceptance Agent will get back with you as quickly as possible.  Passport renewals are done through the mail.  Please check the U.S. Department of State Website for more information on passport renewals.    

  • For new passport appointments, each applicant requires a separate appointment (unless you are a family: husband, wife, and children)
  • Acceptance Facilities do not accept renewal applications.  Renewals must be done by mail using a USPS trackable delivery method if all the requirements are met according to the renewal application form, DS-82. If you are not eligible for renewal, please schedule an appointment to apply in person.
  • Forms are available in the Passport Services office, but you are strongly encouraged to download and complete your application form prior to your appointment.  The DS-11 can be found here. 
  • To ensure you arrive to your appointment prepared, we strongly recommend you review the U.S. Department of State website thoroughly prior to your appointment, particularly if you have unusual circumstances or questions.

LATE ARRIVAL POLICY

Applicants are asked to arrive to their appointments on time. We encourage you to arrive early to allow time to find parking and the location of the Passport Office.  Only a five (5) minute grace period will be permitted.  If you are running late, please give us a courtesy call.  At the time of your call, it will be determined if you can still be seen or may need to reschedule.  Applicants arriving after the five (5) minute grace period may not be seen and will need to reschedule their appointment for a later date.

CANCELLATION POLICY

We understand that unforeseen circumstances may occur. As a courtesy, please call to cancel your appointment at least 24 hours in advance if possible, or a minimum of three (3) hours prior to your scheduled appointment time.  This affords us the opportunity to open appointments to others who my need it.

APPLICATION FEES

Application fees are paid by check or money order, only.  Application fees are attached to the applicant's application at the time of acceptance. At no time will cash be accepted in the passport office. To view applicable fees, please click here. For more information regarding passports, applications, and fees, please visit the U.S. Department of State website.  

REQUIRED DOCUMENTS

Adults

  • DS-11, U.S. Passport Application
  • Proof of Citizenship - Submit one of the following
    • Fully Valid, undamaged U.S. Passport (may be expired)
    • Birth Certificate (Original or certified with seal)
    • Consular Report of Birth Abroad or Certification of Birth
    • Certificate of Naturalization
    • Certificate of Citizenship
  • State ID (if out of state ID, please inquire about secondary ID required)

Minors (under 16)

  • Children under the age of 16 cannot apply by themselves.  Minor application requirements can be found here. 

PASSPORT PHOTOS

We can take an official passport photo for you at the time of your appointment for a fee of $12.00. You may also bring a passport photo with you that meets the Department of State guidelines.  Our facility is not set up for infant photos, which means the parent(s) are required to bring a photo of the infant to your appointment.  Passport photo guidelines are as follows:

  • Submit a high-resolution photo that is not blurry, grainy, or pixelated
  • The correct size of a passport photo is:
    • 2 x 2 inches (51 x 51 mm)
    • Head must be between 1 1 3/8 inches (25 - 35 mm) from the bottom of the chin to the top of the head
  • Printed on matte or glossy photo quality paper
  • Do not digitally change the photo
  • You cannot submit a damage photo with holes, creases, or smudges
 

A person wearing a yellow shirt

greencheckacceptable photo is clear and in color, reproduces skin tones accurately, and is properly exposed with no shadows.

 

REFUND POLICY

All fees are non-refundable.  If a photo(s) is taken at the FSU Passport Services office and is rejected, please contact us, bring the rejection letter from the Department of State, and we will re-take photos at no charge.

OFFICE LOCATION

Fayetteville State University
1200 Murchison Road
Carlton J. Barber Building, Room 108
Fayetteville, NC 28301
(910) 672-1078

NOTE: The Carlton J. Barber building is located at the end of W.T. Brown Drive, which is the name of the road to the main entrance gate off Murchison Road.